Martin Luther King and Malcolm X: Whose Philosofy Made Most Sense Essay

Martin Luther king, Jr and Malcolm X. Martin Luther King Jr. and Malcolm X grew up in different environments. King was raised in a middle-class family where education was important, and Malcolm X came from a family of low class He was a self-taught man who received little schooling and became who he is on his own. Martin Luther King was born into a good family. Despite segregation, Martin Luther King’s parents tried everything so that he could be and happy. He was a smart student and passed the enterance exam to Morehouse University at the age of 15. Malcolm X was was raised in a completely different place than King, an a place of and anger. Becaue of the burning of his house his father died. His mother then suffered a nervous breakdown and his family was split up. After his mother had a mental breakdown, the he was placed in foster homes. Malcolm X’s anger was increased as he went through integrated schooling. he was driven by hate and a desire for revenge. he decided to drop out of school and move to Boston with his half sister. Because of the life that Malcolm X and Martin Luther King lived was responsible for the distinct different responses to American racism. Both men were important to the African-American culture and had a great influence on black Americans. However, King had a more positive attitude than Malcolm X. He believed that through peaceful demonstrations and arguments blacks were able to someday achieve full equality with whites. Because Malcolm X’s life was based on angry belief he thought that equality was impossible because whites had evil. King basically adopted on a more peacefull philosophy that thought that blacks and whites should be united and live together in peace, but Malcolm X promoted nationalist and separatist doctrines. For most of his life, he believed that only through revolution and force blacks and white wuld be equal and live in a better inviorment. Education was also important. Blacks and whites. they where segregated and the conditions in sertain schools where not good. King knew that black people were’nt completing high school as much as white people. Malcolm x also was intersted in desegregated education, and stoping segregation in schools. They wanted schools to be equal and they both worked hard trying to break it. Malcolm x and martin luther king had different views on economics. One thing that martin luther king thought that black people should do is black people should try to go to protest for their belives. Malcolm x belived that if black people where to defeat with violence. The white people would give blacks what they deserved. Martin Luther king and Malcolm X both had different views on how america should be and people also saw them as two different people but they both had the same target. That target was to make blacks and whites free and equal. Even though Malcolm X belived in violence in order to get his way for the people he made a huge in america. So did Martin Luther king. He wanted people to show peace and Non-violence in order to get equality. In conclution, whose philosophy did make the most sense for America in 1960’s? Well martin luther kings philosophy mad more sense because he wanted to bring peace to the people, he was fair to all white and black people, and he connected more with the people since he belived in Cristian religion.

Outline the Main Principles of Utilitarianism

Outline the main principles of utilitarianism Utilitarianism is a teleological theory. Three main philosophers have come up with different types of utilitarianism these being: Bentham, Mill and Singer. Bentham introducing the idea of Act Utilitarianism, Mill adapting the ideas of Bentham and trying improve the flaws he saw with his Rule utilitarianism and Singer with his preference utilitarianism theory. Bentham was hedonist, meaning he was a pleasure seeker. Bentham portrayed two main features of utilitarianism, one being the consequentialist principle.The consequentialist principle states that the rightness or wrongness of an act is determined by the goodness or badness of the results that flow from it this shows the teleological side of the theory. The second feature portrayed is the Utility principle this is â€Å"the greatest good for the greatest number. † But Bentham being a hedonist devised his own twist on this and stated that his principle would be â€Å"the greates t pleasure for the greatest number. † As he believed â€Å"nature has placed mankind under the governance of two sovereign masters’ pain and pleasure.It is for them alone to point out what we ought to do, as well as what we shall do. † Bentham said if an event brought more pleasure and avoided pain then it was seen as good. Bentham devised a way of measuring pleasure and this was known as the hedonic calculus it was based on a quantitative scale and the seven aspects to help you calculate whether something was painful or pleasurable were: Duration, Remoteness, Purity, Richness, Intensity, Certainty and Extent. These factors all made up the Hedonic calculus. Bentham’s utilitarian theories and ideas are usually linked with the idea of Act utilitarianism.Act Utilitarianism says that the principle of utility should be applied to every individual situation. It states that a person should act when the anticipated result brings the most pleasure. One of the main principles of Utilitarianism is Act utilitarianism and Bentham idealism of this. Mill was Bentham’s godson, Mill adopted he godfathers ideas of utilitarianism but he saw flaws in his definition of the utility principle as Bentham viewed pleasure as being the main point of utility instead of good. Mill challenged his theory by trying to distinguish happiness from mere pleasure.Mill’s version of the theory is often referred to as â€Å"Eudaimonistic utilitarianism†. He defines happiness with his idea of higher and lower pleasures; higher pleasures usually linked with expanded your capacity for knowledge for example a higher pleasure would be reading Shakespeare as it’s increasing your knowledge. A lower pleasure would be seen as eating a McDonalds as it’s not seen to benefit your knowledge in any way. Mill’s utilitarian theory is linked with Rule-utilitarianism. Rule utilitarianism being one of the two classical types of utilitarianism, the ot her being act seen in Bentham’s theory.Act utilitarianism is the idea that an act is only right if it follows set rules to bring out the greater good for society. Act Utilitarianism is then broke down into â€Å"Weak rule† and â€Å"Strong rule†. Weak rule is the idea that you can actually break that rule if you believe it is going to bring the greater good. Strong Rule is the idea that once the rule has been agreed upon as being the best for society. You cannot break it, no matter what. It is believed that Mill is more a â€Å"Weak rule† utilitarian as the â€Å"strong rule† is moving towards a more absolutist approach.The last well known theory of utilitarianism is the most recent which was devised by a man named Peter Singer. Singer came up with a type of utilitarianism known as â€Å"preference utilitarianism†. Preference utilitarianism promotes actions that fulfil the interests of those beings involved. Singer believes you should have y our best interest at heart to minimise any sort of pain. An interesting point to Singer’s theory is that he believed everyone was equal. He believed in animal rights that every conscious creature should have equal rights and be taken into consideration.

Dehumanization: Marxism and Modern Era Essay

Dehumanization is the process of stripping away or denying other’s access to basic human qualities or rights. An ideal society would be free of this inequality, however, during the modern era, encouraged by capitalism and free competition, it is difficult to maintain complete equality and fairness. In fact, three books from the reading list, Marx’s Communist Manifesto, Sumner’s essay, What the Social Classes Owe to Each Other, and Primo Levi’s tale of Survival at Auschwitz, truly illustrate how difficult ideas and cultural values of the era make it to eliminate dehumanization. Although, the situations presented in each of the book are very different, they mainly deal with the loss or diminishment of four basic human qualities: the natural value in being human, the uniqueness of the individual, the freedom to act and make decisions, and the equality of status. This paper will analyze not only how these qualities were diminished in each of the cases in the m odern era but also look to see if dehumanization was resisted. Communist Manifesto The Communist Manifesto, written by Karl Marx, attempts to explain the goals of Communism as well as the theories underlying this movement. It argues that class struggle, or the exploitation of one class by another, have been occurring for generations. Marx quotes, â€Å"The history of all hitherto existing society [has been] the history of class struggles† (79). Class relationships are defined by an era’s means of production. However, However, eventually these relationships cease to be compatible with the developing forces of production. At this point, a revolution occurs and a new class emerges as the ruling one. Specifically, the Modern industrial era is characterized by the class conflict between the bourgeoisie and proletariat. The bourgeoisie consisted of employers of laborers or the owners of the means of production. The proletariat represented the wage laborers and they were dehumanized. In fact, the bourgeoisie violated all four of the main human qualities list ed in the introduction. Firs, the fact that there was an economically based class system indicated inequality in status. Second, since the bourgeoisie class employed the proletariat thereby controlling the action and decision of the lower class. Third, the bourgeoisie in he modern era clumped the entire proletariat class together and considered them mere laborers, Fourth, Marx believed that wage laborers working with machinery dehumanized the worker. Human values were diminished since laboring class could be easily replaced by machinery in some instances for more efficiency. Any one of these violations alone can stand as mere inequality; however, when many more of these violations get stacked, inequality becomes a form of dehumanization. Therefore, as production demand increased, the exploitation by the bourgeoisie class of the proletariat class increased. Eventually, this would anger the proletariat class enough to start a revolution and overthrow the bourgeoisie. Marx wrote, â€Å"[The bourgeoisie] is unfit to rule because it is incompetent to assure an existence to its slave within his slavery, because it cannot help letting him sink into such a state, that it has to feed him, instead of being fed by him. Society can no longer live under this bourgeoisie, in other words, its existence is no longer compatible with society† (93). This uprising would be the Proletariat’s form of resistance against dehumanization. However, unlike previous revolution, where powers simply shifted from one class to another, Marx predicts that class will be eliminated altogether and a truly equal and fair state would emerge. Readers can’t help but feel skeptical while reading Marx’s theory due to the â€Å"dictators† present in current day communist countries. However, it is important to know that these current day communist countries only got influenced by Marx’s ideal but did no fully carry out his theoretical society. What the Social Classes Owe to Each Other William Graham Sumner was influenced by Social Darwinists and argued in his writing that helping the poor would only interfere with laws of nature and slow down evolutionary progression. In fact, Sumner argued that a â€Å"poor† or a â€Å"weak† person were merely lazy and they did not exist. Therefore Sumner wrote, â€Å"A maudlin impulse to prolong the lives of the unfit stands in the way of this beneficent purging of the social organism† (45). He would further defend about not giving by writing, â€Å"we all owe to each other good-will, mutual respect, and mutual guarantees of liberty and security. Beyond this nothing can be affirmed as a duty of one group to another in a free state† (49). In addition, he believed that if was unfair how â€Å"if the rich, comfortable, prosperous, virtuous, respectable, educated, and healthy cannot make everybody else as well off as themselves, they are to be brought down to the same misery as others† (62). In another words, Sumner did not think it was fair how the rich were expected to help the poor, and if not was possibly penalized. Unlike the Marx’s Manifesto, the opposing classes are not clearly defined. However, it is still assumed from Sumner’s writing that Sumner values some life over another. For example, when he writes, â€Å"society is constantly excreting its unhealthy, imbecile, slow, vacillating, faithless members to leave room for the deserving† (45). With this remark, and many others similar to it, Sumner dehumanizes people who did not succeed. While, a positive message is being sent by Sumner in a way by encouraging citizens to work hard, Sumner is inconsiderate of those who like the proletariats, have no control over their life due to greedy overbearing employers. The only option that Sumner gives to resist the dehumanization is to keep working hard and do not accept defeat. Survival at Auschwitz Many have heard the accounts of the holocaust before in history class or in other books on the subject; however Levi truly does an excellent job giving the readers detailed glimpse into what it really is like to go from being a free human being, then being stripped down to nothing. His intention for the book was not â€Å"to formulate new accusations [but] rather to furnish documentation for a quiet study of certain aspects of the human mind† (9). This book demonstrates dehumanization at its worst. It was established in the introduction that often times Men and women were treated like animals while getting dehumanized. Yet, the people at Auschwitz were actually getting treated worse than livestock. This is because with livestock at least they were somewhat cared for before they were killed, and even if they weren’t they were killed to serve a higher purpose. On the other hand, the prisoners at the concentration camps were starved, killed, and then deserted. Unlike the other two books, this book contains so much elements of dehumanization that no amount of pages would be enough to capture it all; however, it is important to draw from this book also how people have truly used every inch of their will power to try and maintain their self-value. How did the prisoners resist the urge to admit defeat and continue resist dehumanization? How did they when even â€Å"ordinary moral world† (86) like â€Å"good,† and â€Å"evil begin to get mixed up and the differences between these opposites became unclear? Levi present a man in his story, who may have been physically reduced but who is an insane man and â€Å"a survivor, the most adaptable, the human type most suited to this way of living† (97). Portrayed by this insane man, Elias is a strong message that morals and self-value can adapt and survive even in the most extreme situation. Conclusion Based on the scenarios presented by the three books, and personal understanding of dehumanization, I believe it cannot be absent in modern era society. The degree to which dehumanization can occur is extremely varied, and while we can hope and wait for it to merely pass by, it is better to act. Try to resist dehumanization as much as can, as Levi’s character Elias demonstrated, with strong will power and determination, there are so much we can achieve. Perhaps, while we may not be able to eliminate several factors of unfairness or inequality, we can still treat people with respect and at least eliminate dehumanization.

Post-Lab Report Variation and selection in a population of wood lice Lab

Post- Variation and selection in a population of wood lice -rollie pollie - Lab Report Example rve how the natural selection acts upon variation in a population, this experimental set up entails documenting variations among several traits of wood lice and determining how and whether certain traits confer some survival advantage when subjected to simulated foragers. It also entails testing whether such survival advantages are depended on the forager used. In this case, the traits which included animal length, sprint speed, the number of dorsal plates, and the animal mass for multiple individuals of the isopods population were measured. Measures of central tendency (Means, and range), measures of dispersion (standard deviations, and variance) as well a t-test was conducted to ascertain this connotation. The total number of isopods was 50. This was divided into two portions victims and survivors (Tables 1 and 2). The length, sprint speed, number of dorsal plates and weight of placed measured are also shown on tables 1 and 2. Additionally, the measures of central tendency (mean) and measures of dispersion variance) and the t-test value between the victims (variable 1) and the survivors (variable 2) were calculated. Tables3, 4, 5, and 6 shows the measures of central tendency, measures of dispersion, and the t-test value between the victims and survivors. Tables 3, 4, 5, and 6 clearly indicate that at a significant level of 0.05, in each case, using a 1-tailed, Tstat= 1.165103 and T critical = 1.681952, it is apparent that Tstat 0.05. This indicates that the null hypothesis that variations in traits of an isopod do not confer a survival advantage in presence of simulated foragers is accepted. Therefore, it is with 95% confidence that variations in traits of an isopod do not confer survival advantage in the presence of simulated foragers. As for the case of the length, from the tabulated value for df ÃŽ ½ = 48, in each case, using a 1-tailed, the 95% confidence level, tstat = 6.408633 and T critical = 1.677224. It is clear that

Bill Research Paper Example | Topics and Well Written Essays - 750 words

Bill - Research Paper Example Since the company’s application in May and the subsequent development within the House of Representatives, the bill have raised substantial arguments. Proponents of the bill argues that it would create employment while its opponents claim points at environmental impacts. According to Coral Davenport of The New York Times, November 18, 2014 passage of the bill may rely on veto powers of President Obama and Nebraska court approval for allowing passage of the pipeline through the district. As a concerned member of industrial revolution in the State, there exists need to remain a proponent of the bill. Conceivably, citizens should duly commit their votes to encourage the proposed Keystone pipeline project in a non-political but rather economic mind. Ideally, the proposed project presents unmeasurable economic benefits coupled with industrial revolution to United States. Society can envy the nay voters on the proposed project, it is logical. However, change always remains inevitable and not to have concerns and commitment based on the current industrial and economic issues raises responsibility questions. Before voting against the noble Keystone project, a reflection of its vitality to United States economy and superiority should remain a fundamental concern. The following ultimate benefits as aforementioned are domineering for question and reflection before opposing the proposed pipeline project. As concerned citizens of United State, there exist a contemporary urgency to reinstate manufacturing back to the country. Domestic manufacturing industry is imperative in provision of employment and production of locally standardized goods that directly sustains the health concerns that citizens cherish as a nation. TransCanada insists that local refining of crude oil would be imperious in sustainability of the economy especially on creation of employment opportunities. It is essential to understand that opposing the idea would

Professional writing Essay Example | Topics and Well Written Essays - 750 words

Professional writing - Essay Example The general idea of getting out of difficult and testing times is to keep moving forward. The basic and fundamental purpose of life is to inspire and attempt to be a better person every now and then (Thrash & Elliot, 2004). The whole nations are plunged into entropy because they are not moving into the direction of intellectual growth. The global rule of national development is simple and it states that either nations develop and grow economically or die. Thus, if any nation is not growing then, it means that it is dying. The movie with the title of â€Å"The Shawshank Redemption† is a story of a bank manager who was falsely imprisoned in the case of murder. But, on the basic level, he was aware of the fact that he was innocent. The man was in cover, he had a fragile body and he walked like a broken person. The strong current of wind could have taken him with it. The fellow prisoners were accustomed to laugh at him. The more cruel ones tried to sexually abuse him but, he manag ed to avoid it with the help of knowledge. The superintendent noticed him and found that he was an honest man and therefore, the former entity deployed the prisoner as a financial manager. The falsely imprisoned person was now responsible for recording and managing financial matters of the jail (O'Sullivan, 2001). Nevertheless, when the manager came to the jail, he requested the assistant to bring him a hammer. The information travelled to a fellow prisoner and he consequently thought that it will take a century to dig a hole that can be used as an escape route from this tiny hammer (O'Sullivan, 2001). But, the manager had a plan and they always do and he was already on it without anybody knowing it. He was digging the hole in a wall and behind the wall; he knew that the sewerage line is present that will surely lead towards his freedom. But, he needed to hide the hole that he was digging and he placed a film poster at the mouth of the hole. Thus, he concealed his plan when actually it was present right in front of everyone and just hidden by thin, fragile paper. The prisoner came to know that the superintendent was committing corruption in the financial management of the jail (O'Sullivan, 2001). However, his digging project successfully ended in more than thirty years. But, he did it and used it to get to the sewerage line and made his way out. But, this is not the end of the story because he freed himself and took the financial records of the jail with him. Then, after getting out he posted the original financial records to the authorities and the high-ups decided to close the jail and take the superintendent into custody. But, the superintendent committed suicide before that (O'Sullivan, 2001). The key message of the story is persistence, patience and belief in the justness of the cause. Firstly, the bank manager believed that he was doing the right thing. He never doubted that he was doing the wrong thing because from the inside he somehow knew that he was innocent and therefore, the freedom was his essential right. The success was written when the manager believed that he was right and at the end of the day he rose victorious. The elementary concepts of planning and execution were conveyed in the whole movie. The man did not talk much but, he achieved his goal of freedom by sticking to the plan. He not only freed himself

Scientific Management Theory Essay Example | Topics and Well Written Essays - 1500 words - 1

Scientific Management Theory - Essay Example While Taylor’s method is referred to as scientific management theory, it’s other names attest to a variety of divisions in this approach. In addition to scientific management theory, this approach has been referred to as Taylorism. While in practice the two terms of oftentimes used synonymously, in much of the prominent literature a distinction is made between the two concepts (Archibald 1999). The main distinction the literature makes between these two categories is that Taylorism is supposed to refer to the early incarnations of Taylor’s theory or the ‘first form’ classical perspective. Conversely, scientific management theory is the more developed of the managerial processes. One considers that while Taylorism had been articulated as early as 1895 with Taylor’s text ‘A Piece Rate System’, and in 1903 with his text ‘Shop Management,’ it wasn’t until 1910 that Louis Brandeis first coined the term ‘scient ific management’ (Kulliver 2001). Scientific management has emerged and evolved throughout the 20th century. While scientific management is a specific approach, it fits within the context of late 19th century and 20th-century economic efficiency movements. Broadly speaking the efficiency movements sought to increase human efficiency, decrease waste, and implement an empirical methodology in doing so. Termed the Efficiency Movement among the prominent organizational elements that emerged during this period were lean manufacturing, Six Sigma, Fordism, and operations management.

Terrorism in the 21st century is very different than terrorism in the Research Paper

Terrorism in the 21st century is very different than terrorism in the 20th century - Research Paper Example In the course of this essay I will examine three aspects of terrorism then and now by looking at different groups with different aims. In the course of these examinations or comparisons, many of the salient differences between old terrorism and new terrorism will become evident. In the first case I will examine the Algerian-French conflict in the middle of the 20th century. In this conflict, the French fought an urban guerrilla war against Algerian nationalists who wished to liberate their country from French colonialism. The brutal reprisals of the French were responded to by acts of terrorism such as blowing up mailboxes in Paris. While the conflict elicited a cri du Coeur from other colonial subjects around the world and inspired a great many anti-colonialist thinkers, it did not, for example, draw in foreign fighters or radicalize a generation of extremists. Furthermore, terrorism was to some extent a last resort for Algerians who were consistently refused real political influenc e or power over their country. Their aim was clear and their methods—while highly objectionable—were coherent and connected to their aim. The Algerian terrorists of the time, while ruthless, could and did negotiate with the French. Indeed, the terrorist/freedom fighters were able to secure the independence of Algeria in 1962. In the second case I will examine the conflict in Afghanistan from 1979, what many analysts believe is the genesis of the new terrorism. While issues raised by this very long conflict began with the Soviet Invasion of Afghanistan, which provoked a somewhat traditional form of terrorism in the form of freedom fighters and guerrillas, as in the Algerian in the 1950s, the form of resistance morphed dramatically by the 1990s and into the 2000s. These years saw the rise of a new form of terrorism, funded and inspired in part by Saudi Wahhabism, and an ideology of global jihad (Coll 2004, 87). These new terrorists did not have clear or rational aims but instead

Candombl Religion Research Paper Example | Topics and Well Written Essays - 1000 words

Candombl Religion - Research Paper Example The religion is founded on the soul of Nature, but also displays elements of African mythology and culture. The popularity of Candomblà © is due to the combination of many religions into one, making it agreeable to a variety of potential followers and one of the most sough-out religions in Africa and Europe. When a religion is considered to be syncretistic, it means that it is a combination of two or more religions or cultures, pulling beliefs, stories, and, oftentimes, deities from other religions. Candomblà © is a combination of three main African religions, Yoruba, Fon, and Bantu. Muslim traditions have also been incorporated, though these were more common during the slave trade in Brazil. The only Muslim tradition that is still observed in Candomblà © is believing, and thus practicing, the use of Friday as the only day worthy of worshipping deities, praying, and meditating. Many local Native American deities were also used in rituals, though this practice did not last long due to the Catholic Church looking down upon such practices, thus not allowing their slaves to implement them into their practices. Catholicism is yet another religion whose beliefs and practices have been adopted by the Candomblà © religion. This was due to the fact that â€Å"many Christian slave owners and Church leaders felt it was important to convert the enslaved Africans. This was in order to fulfill their religious obligations [...] (â€Å"History of Candomble).† A connection was found between the worshipping of saints in Catholicism and the worshipping of ancestor deities in Candomble, so the Candomble practitioners secretly combined their deities with the saints of Catholicism. Deities and Beliefs Candomble is a polytheistic religion, recognizing and worshipping more than one god. They believe in an all-powerful God, Oludumare, and the lesser deities that serve him. These lesser deities are known as orixas, voduns, and inkices. Orixas are ancestors that, upon death, become viewed and treated as gods. They each represent a specific force in nature and a certain food, animal, or color. Voduns and inkices are spirit gods, similar to orixas; the three lesser deities share the duty of acting as a connection between the spiritual world and the human world, passing along messages or searching for cures to illnesses. The greatest difference between orixas and voduns and inkices is that it is believed that every human being has their own orixa, whose duty it is to control the destiny of that person, as well as to protect them (Voeks 57). It is also a belief of Candomble practitioners that a person’s personality and defining characteristics are dependent on that person’s orixa. Candomble maintains a belief similar to that of karma, which is more common in Buddhism and Hinduism. Karma is the belief that a person’s actions in the present will influence or have an effect on their lives in the future or in another life. Candomble holds t hat there are no concepts of good and evil. Each person has the task of fulfilling their destiny in whatever way they need to, regardless of what that destiny is. However, if a person succumbs to evil to fulfill their destiny, their actions will come back to them, essentially returning their evil. This belief prevents people from doing anything that they want, allowing them to understand that their are consequences to their actions. The Candomble have a variety of moral codes that they most follow, though these tend to change from generation to generation. It is the job of the Baba Egum to regulate and update the moral responsibilities of their people. The Baba Egum are in charge of making sure that the essential moral codes

Corporate social responsibility Essay Example | Topics and Well Written Essays - 1250 words - 4

Corporate social responsibility - Essay Example Specifically, accounting theories and CSR theories have been analyzed. Corporate social responsibility reflects the responsibilities that firm have towards stakeholders and society. Corporations are often encountered with business choices that create a dilemma between their objective of maximizing profits and ethics. There are a few theories of CSR that provide the foundation to the CSR model for the implementation of the process. According to this theory of CSR, corporations have power in society at the same time, they are responsible to use this power in the arena of politics. This theory emphasizes on connection and interaction between society and corporation as well as the power it holds. This theory can be utilized by corporations for enhancing their reputation in a positive manner. If corporations are powerful enough, then they must utilize their power in the interest of general public as well. Manipulating financial statements and hiding environmental information that might harm their profits is not ethical by any means. This theory states that corporations are instruments for the creation of wealth. In this theory, the objective of firms is to maximize the value of shareholders investment. Corporations also formulate strategies for achieving competitive advantage in this theory. This is theory upon which corporations nowadays are implementing. Their prime purpose is to seek wealth increment by whatever means possible. This theory relies on the demands of society for its growth and continuity of existence. It means the society connects with corporations and allows them certain prestige and legitimacy to operate within the premises of society. However, in corporate world, community is always secondary. The prime goal is to generate profits as much as possible. For doing so, companies involve in CSR activities which is essence, is other

The paradox of a marketing planning capability Essay Example for Free

The paradox of a marketing planning capability Essay Question 1 What (if any) concepts, methods, approaches or ideas do you think are common between the set readings for this week? What is not common? â€Å"The paradox of a marketing planning capability† The marketing planning capability is a skill to anticipate the shape of an uncertain future. It also is a skill to generate alternatives for operating effectively in changing environments. It is a skill to implement new plans rapidly and efficiently as well. The marketing plan content, marketing planning capability, incidence of improvisation from marketing plan and firm performance relative to competitors consists of the conceptual model. To know how marketing planning capability relates to plan content and the effect of the marketing plan, there are two dimensions: comprehensiveness and budgeting approach. The more comprehensive the plan, the credibility and utilization and the inertia in the organization will be higher. A comprehensive marketing plan covers a broad range of topics, in a thorough and exhaustive manner. A rational budget directs resource allocation on sound economic principles. Post plan improvisation is improvisation after implementation of the plan has commenced and the performance is defined as profitability and brand equity, which over 5 years. The post plan improvisation relates to the extent to an organization acts and approved marketing plan. Unlearning is the most important factors in post plan improvisation, however, it is difficult. Planning, implementing, evaluating and evolving improvising is the steps of post plan improvisation. Method and analysis is quite important in this reading as well. There are three types of measures were used in methods: reflective multi-item measures, formative multi-item measures, and single-item measures. â€Å"Management process in marketing planning† Marketing planning decision making is used to pursue dynamic market opportunities and flexibility is quite important to the marketing planning. The author’s models examine the ability to improvise and the flexibility of decision making is the key factor that directly influence ability to improvise which is consist of proactive management, innovative management, organizational learning, market orientation, spare resources and competitive aggression. On the other hand, there are some moderate relationships between these factors. Question 2 What concepts, methods, approaches or ideas in the set reading(s) do you think might be useful in Business and Marketing Planning? In what circumstances? Why? Due to the fast development, the organization not only needs opportunities but also needs to pursue the new opportunities. The traditional model has three inadequacies: managerial behavior, gap between theory and practice and coordinating role marketing planning. These inadequacies are not in favor of pursuing new opportunities. However, the modeling management processes can solve these problems. For instance, during the development of an organization, if the senior manager made some mistakes, the organization has to face trouble which can be seen as a managerial behavior inadequacy. However, in new model, it will not happen. There are six factors which are proactive management, innovative management, organizational learning, market orientation, spare resources and competitive aggression can directly influence the flexibility of decision making.

Practicum Report Essay Example for Free

Practicum Report Essay I would like to acknowledge  the contributions of the following persons/individuals to the development of my paper/project: My classmates and Friends Who’s been there supporting me; every time that I  got questions about our paper,  I always ask for their advise. I greatly value their friendship and I deeply appreciate their belief in me. My Family None of this would have been possible without the love and patience of my family. My immediate family to whom this dissertation is dedicated to, has been a constant source of love, concern, support and strength all these years. I would like to express my heart-felt gratitude to my family. My extended family has aided and encouraged me throughout this endeavor. I warmly appreciate the generosity and understanding of my extended family who’s always giving me my allowance, for me to be able to go to my practicum site. To our practicum adviser, Mr. Romeo Carangian I have been amazingly fortunate to have an adviser who gave me the freedom to explore on my own, and at the same time the guidance to recover when my steps faltered. We had  swapped from  City Garden Suite to Lotus Garden Hoteland our schedule for this time is for morning shift. At firstday of duty  in Kitchen, we felt already the presence of laughterand  enjoyment. Chefs  were  so  naughty  and  they  don’t  take  thework seriously. I mean while cooking they tend to be funny sothat everybody is happy and you won’t fell the tiredness. Forus, who are trainees, we’re only capable to be the assistant ofchef. We prepared food and ingredients needed for breakfast. Westocked  ready-to-used food  in  refrigerator  and  we  even cookedvegetable which used for garnish. How great it was to be withfunny chefs yet we’ve learned things which we could use in thefuture. They  shared  not  only  tips  in  cooking  but  also  itsprocedure. If  for  garnish,  we  are  allowed  to  make  it  becausethey are just simple to follow and prepare. How many times thatI was assigned to cook for the food of employees The other wayfor us to learn also was to take an insight of what the chef iscooking. I’ve known how to make different types of omelet too. Quite sometimes we’re washing used plates though it’s not partof our duty. That was to show our willingness and gratefulnessto work in their establishments.

Six Sigma Concepts in OPD: Process Mapping and Waiting Time

Six Sigma Concepts in OPD: Process Mapping and Waiting Time Study on Process mapping, Waiting Time Based on  Six Sigma Concepts in OPD Dr Geetika Verma Dr Geetika Verma, Management Trainee, Department of Patient Care Services, Fortis Memorial Research Institute, Gurgaon. Abstract This study focuses on to identify the various procedures at the outpatient clinic as well as to investigate the possible operational problems that may lead to excessive patients’ waiting time. A patients’ experience in waiting time will radically influence his / her perceptions on quality of the service. The study was carried out in Fortis Memorial Research Institute, Gurgaon (Haryana) for three months. The subjects were outpatients who came to the outpatient clinic in FMRI. Data was analysed using the six sigma approach.Significant reduction in waiting time was achieved in the outpatient services of department by using the six sigma approach. Doctors were on time in OPD to reduce the delay in the OPD. Patients were coordinated well to the doctors. Keywords: ‘Lean Six Sigma’, ‘Waiting time’, ‘Process mapping’ Introduction Patients’ waiting time has been defined as â€Å"the length of time from when the patient entered the outpatient clinic to the time the patient actually received his or her perception†. Process mapping is a workflow diagram to bring forth a clearer understanding of a process or series of parallel processes. It views the system from the patient perspective following their journey across organisational boundaries. It helps staff understand how complex and confusing processes appear to the patient. It is organisation specific. It is diagnostic and used as a basis for redesign, actively involving frontline staff in the process. (Shows how things actually are). Fig. 1: Patient Process Aim Of the Study The two main objectives of the study were: To study the patients’ waiting time in the outpatient clinic, with a view to identify the factors that affect waiting time and recommend ways of minimising the delay To use the six sigma technique to identify the delay and improve management capabilities. Research Scope This research was done at the outpatient clinic in FMRI. The research methods chosen were to: Directly observe the patients. Interview the patients. Interview the people involved in managing the work process. Literature Research WAITING TIME Defined as the total time from registration until consultation with a doctor. REGISTERATION TIME Defined as waiting time from the moment patients submit a clinic card or referral letters at the counter until getting a call from the counter. During this time the payment process and record classification are made. Registration time is part of patient’s waiting time. SIX SIGMA First introduced by Motorola in 1986, Six sigma is a method to measure the quality of a process to fulfil customers’ needs which approaches perfection. Data and statistical analysis were used to identify defects in processes and reduce variation. With Six sigma, defects in a process can be measured by identifying the best method to eliminate defects and approach ‘zero defect’. Customers’ satisfaction is the main factor. A new and more effective method has to be adopted to ensure customers’ satisfaction. Six Sigma specifies a very high standard of quality achievement. It utilizes a variety of existing project management, statistical and analytical tools. Several toolkits of the six sigma were applied during this study: Descriptive statistics Statistical image shows characteristics of collected data. At this level, data will be presented using the best presentation tools such as histogram, pie charts or others. Flow chart Chart shows description and sequence of the process done. Cause and effect diagram Diagram shows the relationship of a cause that gives rise to a certain problem. Methodology MEASURABLES 1.Total waiting time for the consultation. 2.Time taken for Investigations. SAMPLE SIZE This study conducted at the outpatient clinic, FMRI, was an exploratory and evaluation study. Respondents of this study were selected patients, staffs and doctors at the outpatient clinic. Table 1: Sample Size Retrospective data of 4500 patients was analysed for waiting time during the period August- October 2013. Voice Of Patients was obtained from 150 patients. TYPE OF DATA AND COLLECTION METHODS Several variables monitored in this study were data on patients’ waiting time work process, number of doctors available and number of staffs at the registration counter. Three major collection methods were used in the study: The first method was observation. Data were collected through direct observation on the subjects involved in the various working processes in FMRI. Measurements of time spent from registration until consultation by a doctor were made using a stopwatch. The second method is through interview. In carrying out this research, some of the management staff and doctors were interviewed to obtain information on the working process in the hospital. Voice of patients (VOP) was obtained using standardized questionnaire. DMAIC METHOD (DEFINE-MEASURE-ANALYSIS-IMPROVE-CONTROL) The Six Sigma method which consists of the five steps of: Define Measure Analysis Improve Control (DMAIC) is the roadmap to achieve the objectives of this study. DMAIC STEPS Fig. 2: DMAIC Steps PROCESS FLOW IN FMRI OPD: Fig 3: Outpatient Flow Study was carried out in the GENERAL OPD FMRI Outpatients of 50 per day. Simple Random sampling was followed. Period of Study – AUGUST 2013 TO NOVEMBER 2013. STATISTICAL TOOLS 1. Process Map-Flow Chart that shows description and sequence of the process done. 2. Cause and Effect Diagram Diagram that shows the relationship of a cause that gives rise to a certain problem. 3. Affinity Diagram- Business tool used to organize ideas and data. 4. Descriptive statistics- Analysis of data that helps describe, show or summarize data in a meaningful way. Results And Conclusion DEFINE This is the first step that refers to defining the goals of the project. Process improvement goals may be aimed at increasing market share, the output of a particular department, bringing about improved employee satisfaction as well as customer satisfaction and so on. The goal has to align the patient demands and the strategic goals of the organization. Data mining methods can be used to find prospective ideas for project implementation. In other words, businesses are designing a road map for achieving the targets and goals of the organization. Problem Statement: Three months retrospective data from the department indicates that in August 2013 only 66.64% of patients were seen within 15 minutes by the physician. In September 2013 this decreased marginally to 59.68% and in October 2013 this was found to be 61.68%. OPD WAITING TIME PERCEPTION OF PATIENTS For understanding perception of patients on OPD waiting time, VOC was collected from 150 patients in the OPD. Questionnaire for OPD Patients: 1. Did you take an appointment for OPD visit? a) Yesb) No 2. How did you get the appointment? Through telephone or direct? 3. Are you satisfied with the way your phone call was handled? a)Yesb)No 4. What instruction was given by the counter staff at the time of appointment/arrival? 5. How did you feel at the reception? a) Very good b)Goodc)Badd)Very bad 6. How much time it took at the reception, to attend you? a)0-10 minsb)10-20 minsc)20-30 minsd)>30 mins 7. At what time you were asked to report at the counter and when did you reach the OPD reception? 8. Did any staff brief you regarding the workflow in OPD? a)Yesb)No 9. How long you have been waiting in OPD? a)0-10 minsb)10-20 minsc)20-30 minsd)>30 mins 10. Did any information regarding waiting time in OPD was given to you, at the time of appointment? a)Yesb)No 11. How much time it took for you to interact with doctor after your arrival? a)0-10 minsb)10-20 minsc)20-30 minsd)>30 mins 12. Are you aware of the existing appointment system in FMRI? a)Yesb)No 13. What is your perception on waiting time in the hospital? 14. What would you suggest to reduce waiting time in OPD? 15. Any other suggestions? How long have you been waiting in the OPD for Consultation (Observations): It was observed that 20% patients take prior appointment to consult the doctor whereas 80% patients come Walk- in to consult the doctor. Fig 4: Appointment for OPD Visit 67% patients who come to consult the doctor take prior appointment on the telephone whereas 33% comes directly to get the appointment. Fig 5: Appointment System It was found that 75% of the patients were satisfied with the telephonic call handled whereas 25% patients weren’t satisfied. Fig 6: Satisfaction Level As per as the behavior of the reception of the staff is concerned, it was found that out of 150 patients, 20 patients felt very good behavior; 90 patients felt good, 25 patients felt bad and 15 patients felt very bad behavior from the side of reception staff. Fig 7: Reception Staff’s behavior When process flow was observed to capture the waiting time, it was found that out of 150 patients, 50 patients were attended within 10 minutes; 70 patients were attended within 10-20 minutes; 25 patients were attended within 20-30 minutes and 5 patients were attended more than 30 minutes. Fig. 8: Time taken to attend the patients 75% patients felt that they were briefed regarding workflow in OPD whereas 25% patients felt that they weren’t. Fig.9: Briefing Regarding Workflow in OPD Regarding waiting time it was that out of 150 patients, 60 patients had to wait up to 10 minutes; 5 patients had to wait within 10-20 minutes, 15 patients had to wait within 20-30 minutes and 30 patients had to wait more than 30 minutes. Fig. 10: Waiting Time in OPD 93% patients felt that they were well informed regarding waiting time in OPD whereas 7% patients felt that they weren’t informed well. Fig. 11: Information regarding Waiting Time As per as interaction with doctor after arrival is concerned, out of 150 patients 98 patients interacted within 10 minutes, 12 patients interacted within 10-20 minutes, 26 patients interacted within 20-30 minutes and 14 patients interacted more than 30 minutes. Fig. 12: Time taken for consultation to doctor 51% patients were found aware regarding existing appointment system in FMRI whereas 49% patients were found unaware. Fig. 13: Awareness regarding appointment system in FMRI MEASURE This phase refers to the analysis of the existing system with various measurement techniques for the defects and levels of perfection that exist. In this step, accurate metrics have to be used to define a baseline for further improvements. This helps in understanding whether any progress has been achieved when process improvements are implemented. To identify High level process map the SIPOC has been done. Table 2: SIPOC The various processes involved in the particular project have been described in detail in flow chart: Fig.14: Process Flow Chart NO YES Revisit New Visit Value Analysis: A value analysis was done based on the flow chart and the processes were categorized into Value added, Operational Value Added Activity and Non Value Added Activities. Table.3: Value Analysis ANALYZE The analyze phase was undertaken to determine any disparity that may exist in the goals set and the current performance levels achieved. The understanding of the relationship between cause and effect is necessary to bring about any improvements, if needed. Brainstorming session was carried out and all the causes were listed in the affinity diagram. The Fish Bone Diagram was prepared. The causes which got from the brain storming session have been segregated into non controllable causes, direct improvement causes and controllable and likely causes. Its fish bone diagram for controllable causes only. Table.4: Analysis Phase CAUSE AND EFFECT DIAGRAM: Fig.15: Cause and effect diagram Causes were then ranked on the basis of severity and occurrence as per criteria given. Table.5: Ranking of causes on the basis of severity and occurrence A modified Failure Mode and Effects Analysis (FMEA) were carried out for Occurrence and Severity only. The top Risk Priority Number was considered for further analysis, using 5WHY. Single Registration counter Time taken to process blood test only Time taken to process blood test and other Investigations. DATA ANALYSIS As per analysis of data, following observations were made: Month August- As per observations, Average Time = 13 minutes. No. of patients seen >15 minutes = approx. 13 % of no. of patients seen > 15 minutes = 25.48% Fig. 16: Observation in Month August Month September- It was observed, Average Time = 17 minutes. No. of patients seen >15 minutes = approx. 17 % of no. of patients seen > 15 minutes = 32.70% Fig. 17: Observation in Month September It was noticed that there was slight increase in the average time, no. of patients seen more than 15 minutes and %age of no. of patients seen more than 15 minutes. The main reasons behind it are: Delay in Doctors’ in time( e.g. Doctor in OT/ On Rounds) Delay in Investigations. Long consultation time. Month October- It was observed, Average Time = 15 minutes. No. of patients seen >15 minutes = approx. 16 % of no. of patients seen > 15 minutes = 30.19%. Fig. 18: Observation in Month October In this month slight improvement was observed as the average time, no. of patients seen more than 15 minutes and its %age decreased slightly. This was due to: Doctors requested to be on time so that patients can’t feel inconvenient. Complete consultation on time. COMPARISON AMONG MONTHS AUGUST, SEPTEMBER OCTOBER: Table.5: Comparison among Months August, September October It was observed when compared the data of three months that: Average waiting time was decreased followed by slight increase. Maximum time for the consultation has decreased within three months. Minimum time was approximately zero in these three months. Fig. 19: Comparison among months August, September October IMPROVE Improvements in existing systems are necessary to bring the organization towards achievement of the organization goals. Creative development of processes and tools brings about a new lease on life for the organizations processes and takes them nearer to organizational objectives. Various project management and planning tools can be used to implement these new techniques and processes. Appropriate usage of statistical tools is important to measure the data, which is necessary to understand improvements done and any shortcomings that may exist. The solutions with their respective Causes are shown below: Table.6: Causes Solutions CONTROL Control phase is the last step in the DMAIC method. This phase is about sustaining the changes made in the Improve phase to guarantee lasting results. The best controls are MONITORING, appropriate CHECKS and balance the quality system for the long run. Recommendations Segregated OPD counters for billing. Separated nursing station for the departments to reduce waiting time. OPD schedule to be blocked for the time duration when the doctors are in procedure or on rounds. Time slot for appointments to be increased from 10 to 20 minutes per doctor. Conclusion: Significant reduction in waiting time was achieved in the outpatient services of the department. Doctors were on time in OPD to reduce the delay in the OPD. Patients were coordinated well to the doctors. Further data analysis will help to monitor and control the waiting time and process flow in the OPD.

Achilles Anophtheis (achilles Revisited) :: essays research papers

The director walked onto the stage, gingerly adjusting his radiation mask in order to fit the microphone beneath it. His nervous cough boomed through the hall. After shuffling the papers on the podium before him, he began."Welcome ladies and gentlemen of the Pre-Apocalypse Archaeological Society. We have called this session to impart to you a matter of the utmost importance, a discovery of the highest order. As you are aware, our teams have only recently been able to sift through the debris of the razed cities of our belligerent predecessors, thanks to the efforts of our colleagues at the Physical Research Society who, with the aid of Allah, have made our task infinitely easier with the invention of a radiation suit which allows our field workers to work even in areas of the highest radiation concentration: the cities of what was formerly the United States of America. The discoveries are literally pouring in, and we have our hands full simply cataloguing the numerous finds. Our first find was a small rectangular object, containing a spool of thin ribbon, which one of our historians identified as what was known as a cassette. Simply put, it was a device on which sounds could be recorded. From its small size, our historian conjectured that it was of a type designed for recording the human voice rather than music. Armed with this belief, we managed to convince the Censor Society to allow us to reconstruct the primitive machine to play back the message we hoped it would contain. They agreed; on the condition that we did not do so until they had a chance to screen it for the negative influences that caused the downfall of the last corrupt civilization. They duly approved it and we are now ready for its first public presentation."Before we begin, I would like to explain some of the terms used in the recording, for those of you who lack the benefit of an historical training. The tape is evidently the recording of a psychologist. You are all aware that the sacrilege which led to the destruction of the Nuclear Age was primarily caused by the decline in religious belief and values. A psychologist was the person who supplanted the role of the confessor in this blasphemous time. He labored under the delusion that the immortal soul was accessible on a scientific, human level; and, like most of the scientists of the day, impiously discounted Allah as an unnecessary complication.

Elizabethan Drama as a Mirror :: Plays Literature Essays

A. How [God] hath dealt with some of our countrymen your ancestors, for sundry vices not yet left, this book named A Mirror for Magistrates can shew; which therefore I humbly offer unto your Honors, beseeching you to accept it favorably. For here as in a looking glass, you shall see (if any vice be in you) how the like hath been punished in other heretofore, whereby, admonished, I trust it will be a good occasion to move you to the sooner amendment. William Baldwin, A Mirror for Magistrates (1559) B. In Playes, all cosonages, all cunning drifts ouer guylded with outward holinesse, all strategems of warre, all the cankerwormes that breede on the rust of peace, are most lieuely anatomiz'd: they shew the ill successe of treason, the fall of hastie climbers, the wretched end of vsurpers, the miserie of ciuill dissention, and how iust God is euermore in punishing of murther. And to proue euery one of these allegations, could I propound the circumstances of this play and that play ... they are sower pils of reprehension, wrapt vp in sweete words ... and as for corrupting [prentices] when they come, thats false; for no Play they haue, encourageth any man to tumults or rebellion, but layes before such the halter and the gallowes; or praiseth or approoueth pride, lust, whoredome, prodigalitie, or drunkennes, but beates them downe vtterly. Thomas Nashe, Pierce Penilesse (1592) C. 0 London, mayden of the misstresse Ile, Wrapt in the foldes and swathing cloutes of shame: In thee more sinnes then Niniuie containes, Contempt of God, dispight of reuerend age. Neglect of law, desire to wrong the poore: Corrpution, whordome, drunkennesse, and pride. Swolne are thy browes with impudence and shame. 0 proud adulterous glorie of the West, The neighbors burn, yet doest thou feare no fire Thy Preachers crie, yet doest thou stop thine eares. The larum rings, yet sleepest thou secure. London awake, for feare the Lord do frowne, I set a looking Glasse before thine eyes. 0 turne, 0 turne, with weeping to the Lord Repend 0 London Thomas Lodge and Robert Green, A Looking Glass for London and England (1590), lines 2388-2404 D. Suit the action to the word, the word to the action; with this special observance, that you overstep not the modesty of nature: for anything so overdone is from the purpose of playing, whose end, both at the first and now, was and is, to hold, as Å’twere, the mirror up to nature; to show virtue her own feature, scorn her own image, and the very age and body of the time his form and pressure.

Hope Leslie, The Perfect Storm, and Dinosaur in a Haystack :: Persuasive Writing Essays

Hope Leslie, The Perfect Storm, and Dinosaur in a Haystack The three books, Hope Leslie, by Catharine Maria Sedgwick, The Perfect Storm, by Sebastian Junger, and Dinosaur in a Haystack, by Stephen Jay Gould, each persuade the reader to see a one sided story. The reader believes each author and allows himself to be persuaded for two reasons. One reason is he has confidence in the writer because he has not researched the 16th century, nor ever delved into the scientific world of evolution, nor investigated the perfect storm that sunk the Andrea Gail. Sedgwick did research the sixteenth century in order to write her novel about the puritans and Indians. Gould is an accredited scientist and has researched the scientific theory of evolution. Junger actually interviewed the family and friends of the real people that died on the Andrea Gail, and investigated the weather conditions to write his novel. On the other hand, The readers that do know about the 16th century, or evolution, or the storm can agree with or dispute the author or dispute him or her. In Hope Leslie, Sedgwick tells a fictional story about a puritan family's tragic separation caused by an Indian family during the historic colonization of the New World. She presents her story line from the puritan's point of view. Sedgwick has one of her puritan characters say, "I had rather meet a legion of Frenchmen than a company of these savages. They are a kind of beast we don’t comprehend-out of the range of God’s creatures-neither angel [or] man..."(42). The Indians are made out to be savages and evil beasts. The uninformed reader that reads Catherine Sedgwick's novel is convinced that this lie true and becomes angry towards the Indians. He is overcome by Sedgwick's persuasiveness and completely agrees with her that the Indians were savages and had no right to murder the Fletchers. In reality, both sides are equally cruel to each other. The Indians kill and separate the puritan Fletcher family only because members of their tribe and family had been killed and se parated from the rest of the tribe. An informed reader knows about the tragedies that both the Indians and puritans endured during this time. He can read Sedgwick's novel and agree with her, or dispute her. Obviously, she has researched the sixteenth century and knows both sides of the story. However, Sedgwick only tells the reader about both families' tragedies in such a way that it seems justified for the puritans to have killed the Indian family, but bloodthirsty for the Indians to have killed the

Industrial Attachment

| | | About Us  |  HREA News  |  E-Learning | | | | | | | | | | | | | | | | | Study Guides | | | Home > Learning Centre > Study Guides > Persons with disabilities | | | | | | | | | Human rights of persons with disabilities| | | | | | Introduction Rights at Stake International and Regional Instruments of Protection and Promotion National Protection and Service Agencies Advocacy, Educational and Training Materials Other ResourcesIntroductionDisability and persons with disabilities Persons with disabilities are entitled to exercise their civil, political, social, economic and cultural rights on an equal basis with others.Disability â€Å"summarizes a great number of different functional limitations occurring in any population in any country of the world. People may be disabled by physical, intellectual or sensory impairment, medical conditions or mental illness. Such impairments, conditions or illnesses may be permanent or transitory in nature. † (Standard Rules on the Eq ualization of Opportunities for Persons with Disabilities). Different expressions are used when referring to persons with disabilities. For example, the term â€Å"differently-abled persons† indicates that disability is not perceived as a deviation from the norm.The term â€Å"disabled persons† might be misinterpreted to imply that the ability of the individual to function as a person has been disabled. This guide uses the term â€Å"persons with disabilities†, which is consistent with the language used by the United Nations (UN). The UN estimates that there are 500 million persons with disabilities in the world today. This number is increasing every year due to factors such as war and destruction, unhealthy living conditions, or the absence of knowledge about disability, its causes, prevention and treatment.The majority of persons with disabilities live in less developed countries where people lack access to essential services such as health care. Moreover, the re exists a clear relationship between poverty and disability. The risk of impairment is greater for a family that lives in poverty, while and at the same time, a disabled family member places higher demands on the family's resources. Among persons with disabilities, the following form particularly vulnerable groups that face discrimination based on two grounds: women, children, elders, victims of torture, refugees and displaced persons, and migrant workers.For instance, women with a disability are discriminated against because of their gender and also because of their disability. Development of disability policy The work of the UN constitutes the most important actions taken by an international organization in the area of disability. Based on the International Bill of Rights, the UN formulated the first specific document regarding disabilities in 1971 in the Declaration on the Rights of Mentally Retarded Persons. Important other documents followed but none of them are legally bindi ng.The 1980s mark the main phase of activity regarding establishing international norms pertaining to persons with disabilities. In 1981, the General Assembly declared the first International Year of Disabled Persons. It was followed by the World Programme of Action Concerning Disabled Persons in 1982 and the Decade of Disabled Persons 1983-1992. Throughout the 1990s all UN conferences dealt with disability rights and addressed the need for protective instruments (World Conference on Human Rights 1993, Fourth World Conference on Women 1995, Habitat II 1996).At present, the Ad Hoc Committee on Disabilities is involved in a process to create a convention that protects disabled persons on an international level. A high level of awareness is also demonstrated by the European Union, the year 2003 was declared as the European Year of People with Disabilities. Other important regional observances include the Asian and Pacific Decade of Disabled Persons (1993-2002), the African Decade of Di sabled People (2000-2009), and the Arab Decade of Disabled Persons (2003-2012). Back to Top] Rights at StakePersons with disabilities suffer from discrimination based on society's prejudice and ignorance. In addition, they often do not enjoy the same opportunities as other people because of the lack of access to essential services. International human rights law determines that every person has:1. The right of equality before law 2. The right to non discrimination 3. The right to equal opportunity 4. The right to independent living 5. The right to full integration 6.The right to securityPolicy regarding disabilities is often dominated by the notion of â€Å"equalization of opportunities†, which means that society must employ its resources in such a way that every individual, including persons with disabilities, has an equal opportunity to participate in society. [Back to Top]   International and Regional Instruments for Protection and PromotionInternational legal instrument s take the form of a treaty (also called agreement, convention, or protocol) that binds the contracting states to the negotiated terms.When negotiations are completed, the text of a treaty is established as authentic and definitive and is â€Å"signed† by the representatives of states. A state can agree to be bound to a treaty in various ways. The most common are ratification or accession. A new treaty is ratified by those states that have negotiated the instrument. A state that has not participated in the negotiations may, at a later stage, accede to the treaty. The treaty enters into force, or becomes valid, when a pre-determined number of states have ratified or acceded to the treaty.When a state ratifies or accedes to a treaty, that state may make reservations to one or more articles of the treaty, unless reservations are prohibited by the treaty. Reservations may normally be withdrawn at any time. In some countries, international treaties take precedence over national la w; in others a specific law may be required to give a ratified international treaty the force of a national law. Practically all states that have ratified or acceded to an international treaty must issue decrees, change existing laws, or introduce new legislation in order for the treaty to be fully effective on the national territory.The binding treaties can be used to force governments to respect the treaty provisions that are relevant for the human rights of persons with disabilities. The non-binding instruments, such as declarations and resolutions, can be used in relevant situations to embarrass governments by negative public exposure; governments who care about their international image may consequently adapt their policies. The following international instruments protect the rights of persons with disabilities.They mainly focus on protecting disabled persons from discrimination and creating equal opportunities for them to participate in society:UNITED NATIONSUniversal Declarat ion of Human Rights (1948) (article 3, 21, 23, 25) The Universal Declaration of Human Rights (UDHR) was adopted by the General Assembly of the United Nations in 1948 and provides human rights standards accepted by all member states. The UDHR represents the normative basis that led to formulating the standards concerning persons with disabilities that exist today.In Article 25 (1) the UDHR specifically mentions the socio-economic rights of people with disabilities: the right to an adequate standard of living, including food, clothing, housing and medical care and social services, and the right to security in the event of unemployment, sickness, disability, widowhood, old age. Article 7 guarantees equality before the law and equal protection by the law for all people, including against discrimination. International Covenant on Civil and Political Rights (1966) (article 26) This treaty lists several rights that are relevant to disability.Article 26 states that all people are equal befo re the law and have the right to equal protection of the law. International Covenant on Economic, Social and Cultural Rights (1966) (article 2) The Covenant does not explicit refer to disability. However, disability can be included under â€Å"other status† in article 2 (2), which calls for non-discrimination on any grounds such as race and color, and â€Å"other status†. To more fully elaborate on the strategies for implementation of the rights set forth in the International Covenant onEconomic Social and Cultural Rights, the Committee on Economic Social and Cultural Rights — the monitoring body of the Covenant — issued:General Comment 5 (1994) This General Comment by the Committee on Economic, Social and Cultural Rights formulates obligations of states to eliminate discrimination of persons with disabilities in the areas of equal rights for men and women (â€Å"double discrimination†) (article 3 of the ICESCR), work (ICESCR articles 6-8), social security (article 9), protection of the family (article 10), adequate standard of living (article 11), right to physical and mental health (article 12), right to education (articles 13 and 14) and the right to take part in cultural life and enjoy the benefits of scientific progress (article 15). Declaration on the Rights of Mentally Retarded Persons (1971) This declaration was proclaimed by the UN General Assembly and states that: â€Å"The mentally retarded person has, to the maximum degree of feasibility, the same rights as other human beings. â€Å"Declaration on the Rights of Disabled Persons (1975) This declaration adopted by the UN General Assembly is the first international document that tried to define the term â€Å"disability. † The Declaration includes a number of social and economic rights as well as civil and political rights.Declaration on the Rights of Deaf-Blind Persons (1979) Article 1 of the Declaration states that â€Å"†¦every deaf-blind person is entitled to enjoy the universal rights that are guaranteed to all people by the Universal Declaration of Human Rights and the rights provided for all disabled persons by the Declaration of the Rights of Disabled Persons. â€Å"Convention on the Elimination of Discrimination Against Women (1979) (article 3) The Convention on the Elimination of Discrimination Against Women, usually abbreviated as CEDAW, does not include any specific article on disability rights, but aims to protect the rights of all women, whether disabled or not. Disabled women face double discrimination based on their gender and secondly, on their disability.In General Recommendation 18 the Committee on the Elimination of Discrimination Against Women, the monitoring body of the CEDAW convention, stresses that disabled women suffer from double discrimination and are a particularly vulnerable group. It recommends that governments provide information on disabled women in their period reports and on special measures th at governments have taken to ensure that women with disabilities â€Å"have equal access to education and employment, health services and social security, and to ensure that they can participate in all areas of social and cultural life. â€Å"A major outcome of the International Year of Disabled Persons (1981) was the formulation of the World Programme of Action Concerning Disabled Persons (WPA) (1982).The WPA is a global strategy to enhance disability prevention, rehabilitation and equalization of opportunities, which pertains to full participation of persons with disabilities in social life and national development. The WPA also emphasizes the need to approach disability from a human rights perspective. Convention (No. 159) concerning Vocational Rehabilitation and Employment (Disabled Persons) (1983) This treaty of the International Labour Organization (ILO), a UN specialized agency, obligates states to â€Å"formulate, implement and periodically review a national policy on voc ational rehabilitation and employment of disabled persons† (article 2).This treaty also emphasizes the principle of equal opportunity: â€Å"positive measures aimed at effective equality of opportunity and treatment between disabled workers and other workers shall not be regarded as discriminating against other workers† (article 4). Convention on the Rights of the Child (1989) (article 2, 6, 12, 23, 28) This treaty lists disability as one of the grounds discrimination is prohibited on (article 2). In addition, article 23 directly addresses the rights of children with disabilities stating that disabled children are entitled to a â€Å"full and decent life† of dignity and participation in the community. Principles for the Protection of Persons with Mental Illnesses and the Improvement of Mental Health Care (1991) This document adopted by the UN General Assembly sets detailed standards for the protection of persons with mental disabilities.It emphasizes that all per sons have the right to the best available mental health care and that persons with a mental illness shall be treated with humanity and respect for the inherent dignity of the human person. Individuals with mental disabilities also have the right to protection from economic, sexual and other forms of exploitation, physical or other abuse and degrading treatment. The Principles stipulate that there shall be no discrimination on the grounds of mental illness and that persons with a mental illness shall have the right to exercise all civil, political. In case a person lacks legal capacity due to his or her mental illness any decisions related to the well-being of this person shall be made only after a fair hearing by an independent and impartial tribunal established by domestic law.Standard Rules on the Equalization of Opportunities for Persons with Disabilities (1993) Adopted by the General Assembly in 1993 in the aftermath of the Decade of Disabled Persons, the Standard Rules do not c onstitute a legally binding document for member states. However the Standard Rules are the most comprehensive set of human rights standards regarding disability police to date and represent â€Å"a strong moral and political commitment of Governments to take action to attain equalization of opportunities for persons with disabilities. † The document addresses preconditions for equal participation, target areas of equal participation, implementation measures and monitoring mechanisms.Implementation of the Standard Rules on the Equalization of Opportunities for Persons with Disabilities are monitored by the UN Special Rapporteur on Disability. The first Special Rapporteur, Bengt Lindqvist (Sweden), was appointed in 1994, and his mandate was renewed twice, in 1997 and 2000. In 2003, Sheikha Hessa Khalifa bin al-Thani (Qatar) was appointed as the Special Rapporteur. Beijing Declaration on the Rights of People with Disabilities (2000) This declaration was adopted at the World NGO Summit on Disability and calls for a higher standard of living, equal participation and the elimination of discriminatory attitudes and practices. Convention on the Rights of Persons with Disabilities (2007) This treaty was recently adopted and enters into force in May 2008. Back to Top] AFRICAN UNION (FORMERLY ORGANIZATION OF AFRICAN UNITY, OAU)African Charter on Human and Peoples' Rights (1981) (article 18) The Charter contains article 18 (4) which states that disabled persons have the right to special measures of protection and article 16 (1) provides that every individual shall have the right to enjoy the best attainable state of physical and mental health. COUNCIL OF EUROPEThe Council of Europe is a regional intergovernmental organization consisting of 45 countries. It aims to defend human rights, parliamentary democracy and the rule of law. All members of the European Union also belong to the Council of Europe.The Council of Europe has not adopted any specific human rights tre aty on persons with disabilities, but created two important treaties that include the protection of disabilities rights:European Convention on the Protection of Human Rights and Fundamental Freedoms (1950) (article 5) Article 5 of the Convention states that the right to liberty and security can be infringed upon on grounds of mental disability: â€Å"No one shall be deprived of his liberty save in the following cases and in accordance with a procedure prescribed by law: [†¦ ] the lawful detention of persons for the prevention of the spreading of infectious diseases, of persons of unsound mind, alcoholics or drug addicts or vagrants. European Social Charter (1961) (article 15) The Charter works as the counterpart to the Convention addressing social and economic rights, such as the right to work, or the right to social security. The Charter was the first human rights treaty to explicitly mention disability. In addition the Parliamentary Assembly of the Council of Europe has adop ted several recommendations about policies regarding persons with disabilities:Recommendation (818) on the Situation of the Mentally Ill (1977) This document outlines recommendations regarding the protection of mentally ill persons in court, and the legislation rules on the confinement of mentally ill persons.Recommendation (1185) on Rehabilitation Policies for the Disabled (1992) This recommendation urges member states to ensure active participation in society and equal opportunities for disabled persons. Recommendation No. R(92)6 on a Coherent Policy for the Rehabilitation of People with Disabilities (1992) This instrument recognizes the rights of disabled persons to be different and focuses on the right to independent living and full integration into society. EUROPEAN UNIONThe European Parliament has adopted several resolutions referring specifically to the protection of disability rights. The Resolution on the human rights of disabled people (1995) urges the European Commission, the executive branch of the European Union, to take steps to ensure equal opportunities for disabled persons.The Resolution on threats to the right to life of disabled persons (1996) seeks to protect the right to life and states that the European Parliament is â€Å"opposed to the practice of the active killing by doctors of patients in a persistent vegetative state and disabled new-born children. † Finally, the Resolution on the Commission's communication on equality of opportunity for people with disabilities (1997) recognizes that â€Å"there are 37 million disabled people in the European Union who do not enjoy full civil and human rights† and reminds member states of their responsibility to implement disability protection laws on the national level. In December 2000, the Council of Ministers of the European Union adopted a (binding) general Framework Directive on equal treatment in employment prohibiting direct and indirect discrimination on the grounds of religio n or belief, age, disability or sexual orientation.The Framework Directive is binding upon the current member states, while candidate member states are required to have completed national implementation of the Directive before joining the EU. ORGANIZATION OF AMERICAN STATES (OAS)American Convention on Human Rights (1969) (article 24) The Convention does not explicitly address the subject of disability, but contains the classical human rights guarantees. For example, Article 24 states the right to equal protection. Additional Protocol to the American Convention on Human Rights in the area of Economic, Social, and Cultural Rights (Protocol of San Salvador) (1988) (article 18) This treaty specifically that persons with disabilities are entitled to receive special attention in order to achieve the greatest possible development of his or her personality.It also obliges governments to implement special measures to facilitate the full integration of persons with disabilities. Inter-America n Convention on the Elimination of All Forms of Discrimination Against Persons With Disabilities (1999) This Convention aims to prevent and eliminate all forms of discrimination against disabled persons and to promote their full integration into society. [Back to Top]  National Protection and Service AgenciesSeveral countries such as the Australia, India, the United Kingdom and the USA have passed and implemented national anti-discrimination laws, guaranteeing full participation in society by persons with disabilities. In Australia, the Disability Discrimination Act was passed in 1992.The objectives of the Act are â€Å"to eliminate, as far as possible, discrimination against persons on the ground of disability in the areas of: work, accommodation, education, access to premises, clubs and sport; and the provision of goods, facilities, services and land; and existing laws; and the administration of Commonwealth laws and programs; and to ensure, as far as practicable, that persons with disabilities have the same rights to equality before the law as the rest of the community; and to promote recognition and acceptance within the community of the principle that persons with disabilities have the same fundamental rights as the rest of the community. † In India, two national instruments were passed, the Rehabilitation Council of India Bill and the Persons with Disabilities (Equal Opportunities, Protection of Rights and Full Participation) Act. In the United Kingdom, the Disability Discrimination Act of 1995 aims to end the discrimination which many persons with disabilities face.The Act enumerates rights in the areas of employment, access to goods, facilities and services and buying or renting land or property. In the United States, civil rights law regarding persons with disabilities is based on a number of laws among which the Americans with Disabilities Act (ADA) is the most important one. The ADA prohibits discrimination on the basis of disability in emp loyment, state and local government, public accommodations, commercial facilities, transportation, and telecommunications. Examples of further national legislation are the Civil Rights of Institutionalized Persons Act, the Individuals with Disabilities Education Act and the Rehabilitation Act. Back to Top] Advocacy, Educational and Training MaterialsFor advocatesGuide to Disability Rights (and dealing with the system) This guide provides practical information on employment, free medication, social security benefits, special education, and tax benefits. Training Materials for Lawyers and NGOs on the European Convention on Human Rights and the rights of people with mental health problems and/or developmental disabilities (Mental Disability Advocacy Center, Budapest, 2002). This training manual was written for lawyers and NGOs attending training seminars organised by the Mental Disability Advocacy Center (MDAC) and partner NGOs during 2002.The materials are intended to provide insight into the European Convention on Human Rights and mental disability in Central and Eastern Europe. The goal of this manual is to provide an initial look into the human and civil rights of people with mental health and/or developmental disabilities in this region. Subsequently definitions of mental health problems and developmental disabilities are given here along with relevant articles of the European Convention on Human Rights and case law of the European Court of Human Rights and the Council of Europe Committee for the Prevention of Torture. For teachersTen messages about children with disabilities (UNICEF) Practical tips for to help children with disabilities learn in a safe and equitable environment.The Disabled: â€Å"Making Our Own Charter† (by Richard Pierre Claude in: Popular Education for Human Rights: 24 Participatory Exercises for Facilitators and Teachers, HREA, 2000) This is a highly participatory and can be adapted to diverse settings and cultures. At the conclu sion of this exercise participants should be able to identify some of the special needs of persons with disabilities; justify identifying the needs and rights of the disabled in the form of a brief Preamble to a Charter for the Disabled; identify a series of human rights of the disabled that specifically reflect their needs and are not inconsistent with existing broader international and national rights standards; and adopt a plan of action to ensure that disable people learn about their human rights. [Back to Top]   Other ResourcesDisabled Persons and Human Rights European Year of People with Disabilities (2003)International Day of Disabled Persons Organisations advocating for and educating about the rights of persons with disabilities  Ã‚  | | | back to top| | | | | | | | | | | | | | | | | | | | | | Also available in:| | | | | | | | | | | | | | | | | | | | | | Subscribe| | | | | | | | | Enter your email address to subscribe to HREA mailing lists. | | RSS Feeds| | | | | | | | | | | Related e-learning course| | | | | | The Rights of Persons with Disabilities| | | | | | | | | | Key terms| | | | | | Disability – a physical, mental, or sensory impairment, permanent or temporary, that limits the capacity to perform one or more essential activities of daily life | |Handicap – the loss or limitation of opportunities to take part in the life of the community on an equal level with others. It describes the encounter between the persons with a disability and the environment. | | Rehabilitation – the process to enable disabled persons â€Å"to reach and maintain their optimal physical, sensory, intellectual, psychiatric and/or social functional levels†| | | | | | | | | | | â€Å"All human beings are born free and equal in dignity and rights† Universal Declaration of Human Rights, Article 1| | | | | | | | | | Some facts| | | | | | – in most countries, 1 out of 10 persons has a disability | | – more than half of world's persons with disabilities don't have access to essential services| | war and destruction, unhealthy living conditions, absence of knowledge about disability, its causes, prevention and treatment are factors that account for the rising number of and social exclusion of persons with disabilities| | – there is a clear link between poverty and disability| | | | | | | | | | | Historical dates| | | | | | 1817 – the American School for the Deaf, the first permanent school for the deaf in America, is founded in Hartford, Connecticut (USA)| | 1829 – Louis Braille invents the raised point alphabet that has come to be known as Braille| | 1848 – the first residential institution for people with mental retardation is founded by Samuel Gridley Howe in Boston (USA)| | 869 – the first wheelchair patent is registered with the U. S. Patent Office| | 1920s – first vocational rehabilitation programs to provide services to WWI veterans with disabilities| | 1948 – Universal Declaration of Human Rights adopted by UN General Assembly| | 1962 – Ed Roberts, quadriplegic paralyzed from the neck down due to childhood polio, achieves admission to the University of California at Berkeley (USA), a victory during the 1960s disability movement. | | 1971 – Declaration on the Rights of Mentally Retarded Persons| | 1973 – the first handicap parking stickers are introduced in Washington, D. C. (USA)| | 1975 – Declaration on the Rights of Disabled Persons| | 976 – passage of an amendment to Higher Education Act of 1972 in the USA provides services to physically disabled students entering college| | 1979 – the U. S Olympic Committee organizes its Handicapped in Sports Committee| | 1981 – UN General Assembly proclaims 1981 International Year of Disabled Persons| | 1982 – UN General Assembly adopts the World Programme of Action concerning Disabled Persons| | 1983 – ILO Convention (159) on Vocational Rehabilitation and Employment (Disabled Persons)| | 1983-1992 – Decade for Disabled Persons| | 1992 – UN General Assembly proclaims that 3 December every year be observed as the International Day of Disabled Persons| | 993 – UN General Assembly adopts the UN Standard Rules on the Equalization of Opportunities for Persons with Disabilities| | 1993-2002 – Asian and Pacific Decade of Disabled Persons| | 1994 – First Special Rapporteur on Disability, Bengt Lindqvist appointed| | 2000-2009 – African Decade of Disabled Persons| | 2003 – European Year of People with Disabilities| | 2003-2012 – Arab Decade of Disabled Persons | | 2007 – UN General Assembly adopts the Convention on the Rights of Persons with Disabilities| | | | | | | | | | | This guide was developed by Anna Langenbach. Copyright  © Human Rights Education Associates (HREA), 2003. All rights reserved. | | | | | | | | | | | | | | | | | | | | Accessibili ty | Copyright | Publications | RSS | Privacy | FAQs | | | |

Unit 204 Nvq Business and Admin

Unit 204 – Communicate in a business environment-Nvq level 2 in Business and Administration Why do you need to know the purpose of any communication you are sending and its Intended audience (1. 1, 1. 2) In what way does this affect the language you might use when producing written communication or information? (2. 3) The purpose of communication is for human us to be able to understand each other for different reasons. So if we develop our communicative skills we can use this skill as a tool to help me learn or explain something to someone or both.We also communicate to help one another, listen to each others' problems, and solve difficulties we face in life, find solutions to obstacles that may come into our lives. If we know the audience, we can more effectively communicate with and persuade that audience. My motivation is to get satisfaction from expressing my ideas and getting recognition from the audience. Colloquial, casual, and formal writing are three common styles th at carry their own particular sets of expectations. Style also depends on the purpose of the document and its audience. Colloquial language is an informal, conversational style of writing.Casual language involves everyday words and expressions in a familiar group context such as conversations with family or close friends. Formal language is communication that focuses on professional expression with attention to roles, protocol, and appearance. It is characterized by its vocabulary and syntax or the grammatical arrangement of words in a sentence. Describe different methods of communication and when you would use them? (1. 3,1. 4) Different methods of communication that I would use in a business environment are:  ® Written communication by exchange of letters, emails or faxes.I would use every day to communicate with customer, colleagues at work and with my supervisors  ® Verbal communication when I use the phone or I talk with someone face to face. I would use this when talking w ith customers by phone and when I talk with my work colleagues and managers face to face or by phone. Communication can be informal, like face to face communication that occurs in general in a daily situation, or formal and It follows proper order, and procedures, and can be recorded to store the outcomes. What are some of the key information sources you may need to refer to when preparing written communication and information? 2,1) The Key information sources I may need to refer to when preparing written communication and information and that can guard me against inaccuracies can be guidelines, policies, procedures, records, meeting notes, specifications, handbooks, directories, service plans, organisation charts and the organisation intranet and I could speak with colleagues or managers. If I am responding to a customer or to a manager I would read them through carefully to check I have addressed all the relevant points. When using email what are some of the key principles you sho uld follow? (2. ) The key principles I should follow when using email are:  ® Start the email with a proper greeting as Mr, Mrs. If is acceptable within the organisation we could ‘Hi’ or ‘Hello’.  ® We must explain the purpose of the message in a concise manner in the subject line.  ® Get to the point of the message as soon as possible.  ® Don’t write in capital letters.  ® Be careful of sending out email to a large number of people because some people don’t want their email address to be known by estrangers.  ® Don’t open an attachment or click in a link in an email from someone I don know as it could end up infecting the computer with a virus. It is not acceptable to use emoticons and abbreviations (like the ones used in mobile text messages). I could look very unprofessional.  ® Never use email to discuss confidential information and follow the Data Protection legislation.  ® Don’t use work email account to sen d personal emails. What should you do to ensure that your written communications are organised, structured and well presented to meet the needs of the intended audience? (2. 4) To ensure that my written communications are organised, structured and well presented to meet the need of the intended audience we should start by identifying who will read the message.We need to think about what they need to know and the vocabulary we need to use. We must think about the tone of the message as well. We should create an outline that will help to identify which steps to take in which order and use simple language. The structure of the document should be â€Å"reader friendly†. What are the main ways you can check the accuracy of any written communication you produce? (2. 5) Any written content or communication has to be free of spelling and grammatical errors. It also has to be in the right and professional format. We need to check the points written down: Whatever we write has to be ac curate, otherwise it will have disastrous effects and can even ruin the reputation of the organisation, and the organisation can itself get into trouble.  ® We need to do a spell check and grammar check. Spell-check is an option available to easily correct typo errors. Sometimes it will not be 100% accurate, because if you had typed a word instead of another, then spell check will not be able to trace it. So it is always best to even read through the document twice before finalising.  ® We could use a template.Every organisation has a different style for documents they produce. As an organisation, documents have to be produce in a standard and professional format.  ® We could have our document read by another reader. Sometimes when we read or own work error can be hard to detect What is meant by plain English and why is it used? (2. 7) Plain English sometimes referred to more broadly as plain language is a generic term for communication styles that emphasise clarity and the av oidance of technical language – particularly in relation to official government communication, including laws.The intention is to write in a manner that is easily understood by everyone and is appropriate to their reading skills and knowledge, clear and direct, free of cliche and unnecessary jargon. Plain English is simple, straightforward, easily understood English, in other words the opposite of the English used by lawyers which uses long words, out-of-date words, technical words and Latin words. Why is it important to ensure that spelling, grammar and punctuation are accurate? (2. 6) The main purpose in the correct use of grammar, punctuation and spelling is ensuring the receiver of the information reads it accurately.Addition to this when given a task to do, your employer expects you to do it perfectly. When a document has inaccuracies, readers tend to distrust everything, including the statistics, opinions, and facts. This would be relayed back to my employer who would t hemselves lose confidence in our ability. For progression in my company I need to ensure I carry out all tasks to a certain standard. Why is it necessary to proof read and check written work? (2. 8) Any work that is written has to be proofread and checked because the content that we write is important.The way a paper or any information looks affects the way others judge it. We all put in so much effort to develop a document and put in all the ideas and skills we have to create a document. So it has to be error free, else it will create a bad impression to the reader, which affects the name of the organisation. So it is always best to create the correct document and make a good impression. As they say, â€Å"The first impression is the best impression†. I should proofread virtually any written piece, from emails to minutes.Just proofreading will have a great effect on the quality of my material, and I am sure that way, I will earn more compliments from people. How do you disti nguish between work which is important and that which is urgent? (2. 9) Important communications those that can provide significant value to the organisation This could be reports to managers, partners, emails and letters to staff about developments or changes within the organisation. Urgent communications are those which have deadlines. Urgent task are not necessarily complicated but are usually linked to the organisation targets for response times.What are the procedures you need to follow for saving and filing written communications in your organisation? (2. 10) The procedures I need to follow for saving filling written communications in my organisation are when I file records, I organise files or records with similar information together. Important documents that need accessing by other departments or member of staff are saved in the shared drive. Any confidential information are kept in personal folders or encrypted with a password. Records may be kept as paper files, or electr onically in shared drives, databases, or document management systems.When speaking with people face to face and over the telephone, what can you do to ensure you are presenting information and ideas clearly and are contributing effectively to discussions? (3. 1, 3. 2) To ensure I am presenting information and ideas clearly when speaking with people face to face or over the phone I should think about what I am going to say before start talking so when I present information and ideas they will be much more concise. Knowing the subject matter by reading about it, doing some research or asking colleagues or managers will help as well.It is a good idea to write it down so we can organise our thoughts and then express them clearly. We can ask questions to get some feed back and make the other person participate in the conversation. How do you show people you are actively listening to them? (3. 3) To show people that I am actively listening face to face or over the phone I need to use appr opriate phrases like I see, I understand, mmmm and ask questions to check my understanding. In face to face communication I can see as well facial expressions of the person I am talking to and they can see mine.Not being sincere or not showing interest in the other person when talking to them can be notice from our facial expressions and our gestures We should make eye contact with the person we are talking to and show that we are actively listening by nodding our head or saying ‘yes’ or ‘I see’. When talking to people face to face or over the telephone, what are the key reasons you would summarise your conversations with them? (3. 4) When talking to people face to face or over the phone they reasons I should summarise my conversation with them is to reflect back what I have heard and because is not helpful to make assumptions.It always better to check if we are not sure of something and ask the other person to give us further information. Summarising can i mprove the quality and accuracy of our conversation. What are the main ways you can get feedback on whether communications with others have been effective and how can that feedback be used to develop your communication skills? (4. 1,4. 2) The main ways I can get feedback on whether communications with others have been effective are asking questions and making sure they understood fully. We should ask colleagues and mangers to give us feed back on how we are communicating with others.During face to face conversations you can watch the facial expressions, gestures, and posture of the person you're communicating with and from this determine their level of interest and agreement with your message. I should observe more experience colleagues and ask them what I do well and areas where I can improve. I could collect examples of well constructed email and letters and use them as a reference. I will have to set the example for the team and create an environment of trust that makes it okay t o share feedback. I should provide my team with a balance of positive feedback and feedback for improvement and receive them too.